Delivery Types & Changes

Get your holiday shopping wrapped up on time. Order by Thursday 19th December to ensure delivery by Christmas.

GIFT WASN'T QUITE RIGHT?
To help you shop with confidence, we have extended our change of mind returns period to 60 days for any purchases made between November 1 and December 31.

Any unwanted items that meet our return conditions can be returned by mail using our Online Returns Portal.

Please note that refunds will be issued to the original payment method used at checkout.

If the recipient prefers a different style, color, or size, a new order will need to be placed.

We will make every effort to ensure timely delivery. However, the quoted timeframes are approximate and may vary due to high demand, delivery location, or other factors beyond our control.

Express Delivery is our standard delivery service, free on orders over $140, and charged at $15 on orders under $140. 

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

This means the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses, PO boxes, and Parcel Lockers. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

Due to the speed in which we pack your order an address update is not always possible.

TRACKING NUMBER NOT YET RECEIVED
If you have just placed your order, and have not yet received a tracking number or notification the order has been packed, it may still be possible for the address to be updated.

Please reach out to our Team as soon as possible.

TRACKING NUMBER RECEIVED
Unfortunately we are unable to update a delivery address once an order has been packed and a tracking number has been allocated.

However, by contacting StarTrack on 13 23 45 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.

We are unable to make changes to an order once it has been placed.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.

Once delivered, you are able to return any items ordered in error, in accordance with our Returns Policy. 

In most instances, we are unable to cancel an order once placed.

ONLINE ORDERS
Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.

Although you are able to return the order once delivered in accordance with our Returns Policy.