Returns & Faulty Items

All Superga products are final sale and cannot be returned or exchanged if you change your mind.

We encourage you to review your order carefully before completing your purchase to ensure you’ve selected the correct style and size.

IF YOU BELIEVE AN ITEM YOU'VE OWNED FOR SOME TIME IS FAULTY
Our team is here to help. You can find more information about our faulty item assessment process here.

IF YOUR ORDER WAS FULFILLED INCORRECTLY, OR YOU RECEIVED AN ITEM THAT IS DAMAGED
You may be eligible for a free returns label and a refund. More information about this process can be found here.

Your proof of purchase is both emailed to you, and stored safely in your account.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. If you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

Our returns portal is case and character sensitive.

COMMON REASONS
We have strong data validation within our Online Returns Portal to prevent any errors during the processing of your return and refund. If your order isn't recognised, we recommend checking:

ORDER NUMBER
Must be entered without any character prefixes, such as hashes or dashes.

EMAIL ADDRESS
Take note of any capitalisation in the email address listed on your Order Confirmations, some devices will capitalise names when checking out. If this has occurred, your email address needs to be inputted in the returns portal, exactly as it was at checkout.

PURCHASE DATE
Orders being returned must have been purchased within the last 30 days.

If an item you've had for a while develops an issue, we can review it.

ITEMS PURCHASED ONLINE
Please submit your item for assessment via our Online Returns Portal, selecting “faulty” as your return reason. You will be prompted to provide images of the item clearly showing the issue.

A faulty assessment is completed within 5 business days, with next steps communicated via email.

If the Online Returns Portal no longer recognises your order, please submit an email enquiry with "faulty product" as the request type, and our Team will assist you there.

ITEMS PURCHASED FROM A THIRD PARTY
It is necessary to contact the original retailer for assistance. Authorised stockists are responsible for resolving issues with the products they sell, and should not direct consumers to the manufacturer, this responsibility does prohibit us from assisting you directly.

INTERNATIONALLY PURCHASED ITEMS
Our global distributors are ready to help if a product you bought overseas encounters any issues. If you're struggling to find contact information for the country of purchase, our team can potentially provide assistance in locating those.